Our Store Policies

• All districts across Greater Cairo including Nasr City, Maadi, Heliopolis, New Cairo, Zamalek, 6th of October, and surrounding areas.
• You will receive a confirmation message via WhatsApp once your order is confirmed.
• You will receive a second notification when your order is out for delivery.
• Our delivery team will call you 15–20 minutes before arrival.
• If no one is available to receive the order, we will attempt redelivery once — an additional delivery charge will apply.

• Flowers arrived visibly damaged or crushed during delivery.
• The bouquet is significantly different from the product shown on the website.
• Flowers were already wilted or dying upon delivery (not due to improper care after receipt).
• Wrong item delivered — you received a different product than what you ordered.
• Order was not delivered within the promised time window and you were not notified.

• Change of mind after the order has been prepared and dispatched.
• Flowers that wilted due to improper care after delivery (e.g. left in direct sunlight or heat).
• Incorrect delivery address provided by the customer.
• Recipient refused to accept the delivery without valid reason.
• Request made more than 2 hours after delivery.

• Name — to address your order and delivery correctly.
• Phone number — to confirm your order and coordinate delivery.
• Delivery address — to deliver your order to the right location.
• Order details — products ordered, special notes, and delivery preferences.
• Payment confirmation — we do not store credit card details. Cash and mobile payments are confirmed manually.

• To process and fulfill your order.
• To contact you for order confirmation, delivery updates, and issue resolution.
• To improve our service based on order history and feedback.
• To send occasional promotional messages — only if you have opted in via WhatsApp or social media.

• We never sell your personal information to third parties.
• We never share your data with marketing agencies or advertisers.
• We never store payment card details — all payments are cash or mobile wallet only.
• We never contact you for promotions without your prior consent.

If you share a photo or review with us and give us permission to use it, we may post it on our social media pages. We will always ask for your permission first and will never use your image or words without explicit consent.

• Orders are confirmed only after you receive a confirmation message from our team via WhatsApp or the contact number provided.
• King Flowers reserves the right to cancel any order if the delivery address is outside our coverage area, or if we are unable to source the requested product on that day.
• In case of cancellation by us, you will receive a full refund via the same payment method used.
• Custom or special orders must be placed at least 24 hours in advance.

• All flowers are subject to seasonal availability. If a specific flower is unavailable, we will contact you to offer a suitable alternative of equal or greater value.
• Colors in product photos may vary slightly depending on screen settings and natural flower variations.
• Packaging materials and accessories (ribbons, wrapping) may be substituted with equivalent items if the exact item is unavailable.

• You are responsible for providing a correct and reachable delivery address.
• You are responsible for ensuring someone is available to receive the order at the agreed time.
• King Flowers is not responsible for issues caused by incorrect address or contact information provided by the customer.
• Flowers are perishable. Proper care after delivery — including placing them in water and keeping them away from heat — is the customer's responsibility.

All content on kingflowerss.com — including images, text, logos, and product descriptions — is the property of King Flowers. You may not reproduce, copy, or use any content from this website without prior written permission.

King Flowers reserves the right to update these terms at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes are posted constitutes acceptance of the updated terms.